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Case file

Student loans

Complaint 19686643 AES / PHEAA

Explained
Product
Student loan · Federal student loan servicing
Detail
Received bad information about your loan
From
Illinois 60644
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Feb 22, 2026Complaint received
  2. Feb 22, 2026Sent to AES / PHEAA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More AES / PHEAA complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Nov 3, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan terms-ExplainedYes
Oct 29, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Oct 24, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanCTExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerCo-signerMIExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLMoney backYes
Oct 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYIn progressYes
Oct 12, 2026Student loansDealing with your lender or servicerReceived bad information about your loanRIExplainedYes
Oct 12, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 9, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPRExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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