Case file
Student loans
Complaint 1975116 Access Group
Explained- Product
- Student loan · Non-federal student loan
- Detail
- Having problems with customer service
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jun 19, 2016Complaint received
- Jun 19, 2016Sent to Access Group
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Access Group complaints about dealing with my lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 13, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | CT | Explained | Yes |
| Oct 27, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | NY | Explained | Yes |
| Oct 14, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | GA | Explained | Yes |
| Oct 5, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | NM | Explained | Yes |
| Sep 19, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | DC | Explained | Yes |
| Aug 16, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | CA | Explained | Yes |
| Jun 14, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | DC | Explained | Yes |
| Jun 2, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | TX | Explained | Yes |
| May 25, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | MD | Explained | Yes |
| Apr 7, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | CA | Explained | Yes |
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