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Student loans

Complaint 2383539 Access Group

Explained
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are handled
From
Connecticut 06084
Filed by
Fax
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Mar 13, 2017Complaint received
  2. Mar 15, 2017Sent to Access Group (2 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Access Group complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Oct 27, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsNYExplainedYes
Oct 14, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedGAExplainedYes
Oct 5, 2016Student loansDealing with my lender or servicerReceived bad information about my loanNMExplainedYes
Sep 19, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedDCExplainedYes
Aug 16, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceCAExplainedYes
Jun 19, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceNMExplainedYes
Jun 14, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsDCExplainedYes
Jun 2, 2016Student loansDealing with my lender or servicerReceived bad information about my loanTXExplainedYes
May 25, 2016Student loansDealing with my lender or servicerReceived bad information about my loanMDExplainedYes
Apr 7, 2016Student loansDealing with my lender or servicerReceived bad information about my loanCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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