Debt collector · complaint record
Access Group complaints
Filed under ACCESS GROUP INC.
Consumers have filed 150 complaints about Access Group since 2012, 2 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is attempts to collect debt not owed.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 150
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #1,275 of 1,963
Since March 2012
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: May 28, 2026
Most complained-about debt collectors
Access Group complaints by month
The busiest month was March 2016 (5 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Access Group answered all time
- Closed with explanation14999.3%
- Closed10.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Access Group complaints are about
Top Access Group problems
Inside "Dealing with my lender or servicer"
- Having problems with customer service 12
- Received bad information about my loan 8
- Trouble with how payments are handled 7
- Don't agree with fees charged 4
- Need information about my balance/terms 4
- Keep getting calls about my loan 2
Where Access Group complaints come from
Most complaints: California (25), Florida (16), New York (14), Texas (10), District of Columbia (9).
Access Group compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | Access GroupDebt collection | - | 2 | - |
Compare side by side: Access Group vs Green Square · Access Group vs EMoneyUSA · Access Group vs Mullooly Jeffrey Rooney & Flynn · Access Group vs Credit World Services
What people say about Access Group
All experiencesNo experiences with Access Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Access Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 28, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 6, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 8, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 11, 2025 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Dec 4, 2024 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Sep 5, 2024 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jul 11, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Apr 29, 2024 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 18, 2023 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Aug 14, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 29, 2023 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jan 5, 2023 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
Questions about Access Group
How many complaints does Access Group have?
Access Group has 150 complaints on record since March 2012, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Access Group respond to complaints?
Yes. Access Group answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Access Group?
The most common problems are attempts to collect debt not owed (3), dealing with my lender or servicer (37), dealing with your lender or servicer (21).
Is Access Group legit?
Access Group is a real company with a public complaint record: consumers have complained about it 150 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Access Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Access Group?
Complain to Access Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Access Group complaints come from?
Most come from California (25), Florida (16), New York (14). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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