Case file
Mortgages
Complaint 20178895 Santander Holdings USA
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Escrow, taxes, or insurance
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Mar 11, 2026Complaint received
- Mar 19, 2026Sent to Santander Holdings USA (8 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Santander Holdings USA complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | RI | In progress | Yes |
| Oct 22, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | NJ | In progress | Yes |
| Oct 5, 2026 | Mortgages | Trouble during payment processLien release | MA | In progress | Yes |
| Oct 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MA | In progress | Yes |
| Aug 3, 2026 | Mortgages | Trouble during payment processFees charged | PA | Explained | Yes |
| Jul 17, 2026 | Mortgages | Trouble during payment processLien release | NY | Explained | Yes |
| Jun 28, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MA | Explained | Yes |
| Jun 22, 2026 | Mortgages | Trouble during payment processFees charged | NY | Explained | Yes |
| Jun 15, 2026 | Mortgages | Trouble during payment processPayment process | PA | Explained | Yes |
| Jun 1, 2026 | Mortgages | Trouble during payment processLien release | NY | Explained | Yes |
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