Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Credit cards

Complaint 20372120 Citizens Bank

Explained
Product
Credit card · General-purpose credit card or charge card
Detail
Problem during payment process
From
New Hampshire 032XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Mar 18, 2026Complaint received
  2. Mar 18, 2026Sent to Citizens Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Citizens Bank?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Citizens Bank's record

More Citizens Bank complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2026Credit cardsProblem when making paymentsProblem during payment processDEExplainedYes
Oct 21, 2026Payday & personal loansProblem when making paymentsDCExplainedYes
Oct 11, 2026Payday & personal loansProblem when making paymentsINExplainedYes
Oct 9, 2026Payday & personal loansProblem when making paymentsNYExplainedYes
Sep 12, 2026Payday & personal loansProblem when making paymentsFLExplainedYes
Aug 31, 2026Payday & personal loansProblem when making paymentsVAExplainedYes
May 10, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueSCExplainedYes
May 5, 2026Payday & personal loansProblem when making paymentsDEExplainedYes
Mar 3, 2026Payday & personal loansProblem when making paymentsFLExplainedYes
Feb 18, 2026Payday & personal loansProblem when making paymentsFLMoney backYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience