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Case file

Student loans

Complaint 20713218 Citizens Bank

Explained
Product
Student loan · Private student loan
Detail
Old information reappears or never goes away
From
Maine 04281
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Mar 25, 2026Complaint received
  2. Mar 27, 2026Sent to Citizens Bank (2 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citizens Bank complaints about incorrect information on your report

ReceivedAboutIssueStateAnswerOn time
Nov 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectNYExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLIn progressYes
Oct 28, 2026Credit reportingIncorrect information on your reportAccount status incorrectSCExplainedYes
Oct 27, 2026MortgagesIncorrect information on your reportPublic record information inaccurateMAIn progressYes
Oct 23, 2026Payday & personal loansIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 22, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseRIExplainedYes
Oct 19, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Oct 16, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Oct 13, 2026Credit reportingIncorrect information on your reportAccount status incorrectUTExplainedYes
Oct 10, 2026Credit cardsIncorrect information on your reportInformation belongs to someone elseNVExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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