Case file
Payday & personal loans
Complaint 20787894 Shellpoint Mortgage Servicing
Explained- Product
- Payday loan, title loan, personal loan, or advance loan · Installment loan
- Detail
- Their investigation did not fix an error on your report
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Mar 30, 2026Complaint received
- Mar 30, 2026Sent to Shellpoint Mortgage Servicing
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about problem with a company's investigation into an existing problem
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | CA | In progress | Yes |
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | GA | In progress | Yes |
| Oct 28, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | NY | In progress | Yes |
| Oct 26, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | IN | In progress | Yes |
| Oct 25, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | WI | In progress | Yes |
| Oct 23, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | MN | In progress | Yes |
| Oct 20, 2026 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | - | Explained | Yes |
| Oct 17, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | CA | In progress | Yes |
| Oct 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | CT | In progress | Yes |
| Oct 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | MD | Explained | Yes |
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