Case file
Credit cards
Complaint 20813911 Netspend
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Can't use card to make purchases
- Filed by
- Phone
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Mar 31, 2026Complaint received
- Mar 31, 2026Sent to Netspend
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Netspend complaints about trouble using your card
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 5, 2025 | Credit cards | Trouble using your cardCan't use card to make purchases | MA | Explained | Yes |
| Sep 5, 2025 | Credit cards | Trouble using your cardCan't use card to make purchases | FL | Explained | Yes |
| Aug 3, 2025 | Credit cards | Trouble using your cardCan't use card to make purchases | NV | Explained | Yes |
| Aug 2, 2025 | Credit cards | Trouble using your cardCan't use card to make purchases | NY | Explained | Yes |
| Mar 30, 2025 | Credit cards | Trouble using your cardCan't use card to make purchases | TX | Explained | Yes |
| Oct 8, 2024 | Credit cards | Trouble using your cardCan't use card to make purchases | WA | Explained | Yes |
| Jun 23, 2024 | Credit cards | Trouble using your cardCan't use card to make purchases | MS | Explained | No |
| Apr 17, 2024 | Credit cards | Trouble using your cardAccount sold or transferred to another company | AZ | Explained | Yes |
| Jan 18, 2024 | Credit cards | Trouble using your cardCan't use card to make purchases | FL | Explained | Yes |
| Dec 6, 2023 | Credit cards | Trouble using your cardCan't use card to make purchases | FL | Explained | Yes |
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