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Case file

Mortgages

Complaint 21105230 Firstbank Puerto Rico

Explained
Product
Mortgage · Conventional home mortgage
Detail
Delays with the closing process
From
Puerto Rico 00659
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Apr 9, 2026Complaint received
  2. Jul 30, 2026Sent to Firstbank Puerto Rico (112 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Firstbank Puerto Rico complaints about closing on a mortgage

ReceivedAboutIssueStateAnswerOn time
Mar 26, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingPRExplainedYes
Feb 27, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresPRExplainedYes
Aug 20, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingFLExplainedYes
Apr 14, 2022MortgagesClosing on a mortgagePRExplainedYes
Mar 30, 2022MortgagesClosing on a mortgagePRExplainedYes
Sep 27, 2021MortgagesClosing on a mortgageTXExplainedYes
May 23, 2021MortgagesClosing on a mortgageAZExplainedYes
May 18, 2021MortgagesClosing on a mortgagePRExplainedYes
Apr 9, 2021MortgagesClosing on a mortgagePRExplainedYes
Mar 10, 2021MortgagesClosing on a mortgagePRExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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