Case file
Payday & personal loans
Complaint 21866171 Citibank
Explained- Product
- Payday loan, title loan, personal loan, or advance loan · Personal line of credit
- Detail
- Their investigation did not fix an error on your report
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- May 4, 2026Complaint received
- May 4, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about problem with a company's investigation into an existing problem
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | TN | Fixed | Yes |
| Nov 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | FL | Explained | Yes |
| Nov 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | FL | Explained | Yes |
| Nov 2, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | TX | Explained | Yes |
| Oct 31, 2026 | Credit cards | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | NY | Fixed | Yes |
| Oct 31, 2026 | Credit cards | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | NY | Fixed | Yes |
| Oct 31, 2026 | Credit cards | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | IN | Explained | Yes |
| Oct 30, 2026 | Credit cards | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | OH | In progress | Yes |
| Oct 30, 2026 | Credit cards | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | CA | Explained | Yes |
| Oct 30, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | FL | In progress | Yes |
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