Case file
Mortgages
Complaint 21975047 Santander Holdings USA
Fixed- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Phone · Older American
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- May 7, 2026Complaint received
- May 7, 2026Sent to Santander Holdings USA
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More Santander Holdings USA complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | RI | In progress | Yes |
| Oct 22, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | NJ | In progress | Yes |
| Oct 5, 2026 | Mortgages | Trouble during payment processLien release | MA | In progress | Yes |
| Oct 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MA | In progress | Yes |
| Aug 3, 2026 | Mortgages | Trouble during payment processFees charged | PA | Explained | Yes |
| Jul 17, 2026 | Mortgages | Trouble during payment processLien release | NY | Explained | Yes |
| Jun 28, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MA | Explained | Yes |
| Jun 22, 2026 | Mortgages | Trouble during payment processFees charged | NY | Explained | Yes |
| Jun 15, 2026 | Mortgages | Trouble during payment processPayment process | PA | Explained | Yes |
| Jun 1, 2026 | Mortgages | Trouble during payment processLien release | NY | Explained | Yes |
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