Case file
Credit cards
Complaint 22243006 HSBC
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- You never received your bill or did not know a payment was due
- From
- -
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- May 13, 2026Complaint received
- May 15, 2026Sent to HSBC (2 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More HSBC complaints about problem when making payments
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 27, 2026 | Credit cards | Problem when making paymentsProblem during payment process | CA | Explained | Yes |
| Jun 20, 2026 | Credit cards | Problem when making paymentsProblem during payment process | NJ | Explained | Yes |
| Apr 19, 2026 | Credit cards | Problem when making paymentsProblem during payment process | - | Explained | Yes |
| Apr 5, 2026 | Credit cards | Problem when making paymentsProblem during payment process | - | Explained | Yes |
| Apr 4, 2026 | Credit cards | Problem when making paymentsProblem during payment process | WA | Explained | Yes |
| Mar 19, 2026 | Credit cards | Problem when making paymentsYou never received your bill or did not know a payment was due | PA | Explained | Yes |
| Feb 9, 2025 | Credit cards | Problem when making paymentsProblem during payment process | NY | Explained | Yes |
| Sep 21, 2024 | Credit cards | Problem when making paymentsProblem during payment process | AZ | Explained | Yes |
| Nov 12, 2023 | Credit cards | Problem when making paymentsProblem during payment process | MI | Explained | Yes |
| Nov 7, 2023 | Payday & personal loans | Problem when making payments | NY | Explained | Yes |
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