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Case file

Credit cards

Complaint 23416337 HSBC

Explained
Company
HSBC
Product
Credit card · General-purpose credit card or charge card
Detail
Problem during payment process
From
New Jersey 07003
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jun 20, 2026Complaint received
  2. Jun 20, 2026Sent to HSBC
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More HSBC complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Jun 27, 2026Credit cardsProblem when making paymentsProblem during payment processCAExplainedYes
May 13, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was due-ExplainedYes
Apr 19, 2026Credit cardsProblem when making paymentsProblem during payment process-ExplainedYes
Apr 5, 2026Credit cardsProblem when making paymentsProblem during payment process-ExplainedYes
Apr 4, 2026Credit cardsProblem when making paymentsProblem during payment processWAExplainedYes
Mar 19, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was duePAExplainedYes
Feb 9, 2025Credit cardsProblem when making paymentsProblem during payment processNYExplainedYes
Sep 21, 2024Credit cardsProblem when making paymentsProblem during payment processAZExplainedYes
Nov 12, 2023Credit cardsProblem when making paymentsProblem during payment processMIExplainedYes
Nov 7, 2023Payday & personal loansProblem when making paymentsNYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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