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Case file

Prepaid & gift cards

Complaint 22696721 Netspend

Explained
Company
Netspend
Product
Prepaid card · General-purpose prepaid card
From
Ohio 451XX
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 29, 2026Complaint received
  2. May 29, 2026Sent to Netspend
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Netspend complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Oct 29, 2026Prepaid & gift cardsUnexpected or other feesWIExplainedYes
Oct 18, 2026Prepaid & gift cardsUnexpected or other feesNVExplainedYes
Oct 18, 2026Prepaid & gift cardsUnexpected or other feesLAExplainedYes
Oct 6, 2026Prepaid & gift cardsUnexpected or other feesWIExplainedYes
Sep 29, 2026Prepaid & gift cardsUnexpected or other feesINExplainedYes
Sep 25, 2026Prepaid & gift cardsUnexpected or other feesPAExplainedYes
Sep 24, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Sep 23, 2026Prepaid & gift cardsUnexpected or other feesALExplainedYes
Sep 5, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Sep 5, 2026Prepaid & gift cardsUnexpected or other feesVAExplainedYes

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