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Case file

Prepaid & gift cards

Complaint 2288878 American Express

Explained
Product
Prepaid card · General purpose card
From
Virginia 23514
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jan 13, 2017Complaint received
  2. Jan 17, 2017Sent to American Express (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Express complaints about managing, opening, or closing account

ReceivedAboutIssueStateAnswerOn time
Apr 16, 2017Prepaid & gift cardsManaging, opening, or closing accountINMoney backYes
Apr 5, 2017Prepaid & gift cardsManaging, opening, or closing accountVAMoney backYes
Mar 6, 2017Prepaid & gift cardsManaging, opening, or closing accountWAMoney backYes
Mar 2, 2017Prepaid & gift cardsManaging, opening, or closing accountMAExplainedYes
Feb 23, 2017Prepaid & gift cardsManaging, opening, or closing accountGAMoney backYes
Feb 2, 2017Prepaid & gift cardsManaging, opening, or closing accountMIExplainedYes
Jan 23, 2017Prepaid & gift cardsManaging, opening, or closing accountVAExplainedYes
Jan 12, 2017Prepaid & gift cardsManaging, opening, or closing accountVAMoney backYes
Jan 4, 2017Prepaid & gift cardsManaging, opening, or closing accountSDExplainedYes
Dec 12, 2016Prepaid & gift cardsManaging, opening, or closing accountUTExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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