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Case file

Auto loans & leases

Complaint 23123898 ACI Worldwide

Explained
Product
Vehicle loan or lease · Lease
Detail
Billing problem
From
Virginia 22304
Filed by
Phone · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jun 11, 2026Complaint received
  2. Jul 30, 2026Sent to ACI Worldwide (49 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More ACI Worldwide complaints about managing the loan or lease

ReceivedAboutIssueStateAnswerOn time
Aug 9, 2023Auto loans & leasesManaging the loan or leaseBilling problemTNExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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