Payment company · complaint record
ACI Worldwide complaints
Filed under ACI Worldwide, Corp.
Consumers have filed 48 complaints about ACI Worldwide since 2016, 5 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is other service problem. It is the 37th most complained-about of 72 payment apps & money transfer services this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 48
- Last 12 months
- 5
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #37 of 72
Since November 2016
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Sep 5, 2026
Most complained-about payment apps & money transfer services
ACI Worldwide complaints by month
The busiest month was May 2018 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How ACI Worldwide answered all time
- Closed with explanation48100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What ACI Worldwide complaints are about
Top ACI Worldwide problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 5
- Debt was result of identity theft 1
- Debt was paid 1
Where ACI Worldwide complaints come from
Most complaints: California (6), Florida (5), Arkansas (4), Texas (3), New York (3).
ACI Worldwide compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | ACI WorldwideMoney transfers & apps | - | 5 | - |
Compare side by side: ACI Worldwide vs Ria Envia · ACI Worldwide vs Bill.Com · ACI Worldwide vs Global Tel*Link · ACI Worldwide vs Airtm
What people say about ACI Worldwide
All experiencesNo experiences with ACI Worldwide yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest ACI Worldwide complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 5, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 1, 2026 | Money transfers & apps | Other service problem | Explained |
| Jun 16, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Jun 11, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 16, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Sep 25, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Apr 15, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Mar 16, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Feb 4, 2025 | Money transfers & apps | Unexpected or other fees | Explained |
| Jan 18, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 14, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Nov 17, 2024 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
Questions about ACI Worldwide
How many complaints does ACI Worldwide have?
ACI Worldwide has 48 complaints on record since November 2016, including 5 in the last 12 months and 0 in the last 30 days. That makes it number 1,875 of every company by complaints this year.
Does ACI Worldwide respond to complaints?
Yes. ACI Worldwide answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with ACI Worldwide?
The most common problems are other service problem (3), unauthorized transactions or other transaction problem (2), problem with a purchase shown on your statement (2).
Is ACI Worldwide legit?
ACI Worldwide is a real company with a public complaint record: consumers have complained about it 48 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is ACI Worldwide legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against ACI Worldwide?
Complain to ACI Worldwide in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most ACI Worldwide complaints come from?
Most come from California (6), Florida (5), Arkansas (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about ACI Worldwide
No comments yet. Start the conversation - questions are welcome too.