Complaint log
ACI Worldwide complaint log
The newest complaints about ACI Worldwide, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 5, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 1, 2026 | Money transfers & apps | Other service problem | Explained |
| Jun 16, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Jun 11, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 16, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Sep 25, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Apr 15, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Mar 16, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Feb 4, 2025 | Money transfers & apps | Unexpected or other fees | Explained |
| Jan 18, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 14, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Nov 17, 2024 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Mar 22, 2024 | Money transfers & apps | Other transaction problem | Explained |
| Feb 27, 2024 | Credit reporting | Incorrect information on your reportInformation is incorrect | Explained |
| Dec 28, 2023 | Money transfers & apps | Fraud or scam | Explained |
| Dec 2, 2023 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Nov 1, 2023 | Money transfers & apps | Other service problem | Explained |
| Sep 1, 2023 | Money transfers & apps | Money was not available when promised | Explained |
| Aug 9, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| May 25, 2023 | Credit cards | Problem with a purchase shown on your statementOvercharged for something you did purchase with the card | Explained |
| Aug 30, 2022 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jun 14, 2022 | Money transfers & apps | Fraud or scam | Explained |
| Jun 1, 2022 | Money transfers & apps | Other service problem | Explained |
| May 3, 2022 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Mar 9, 2022 | Money transfers & apps | Other transaction problem | Explained |
| Nov 27, 2021 | Money transfers & apps | Fraud or scam | Explained |
| Oct 1, 2021 | Money transfers & apps | Fraud or scam | Explained |
| Aug 31, 2021 | Money transfers & apps | Fraud or scam | Explained |
| Jul 24, 2021 | Money transfers & apps | Fraud or scam | Explained |
| Jun 25, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 25, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 10, 2021 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Dec 30, 2020 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 12, 2020 | Money transfers & apps | Fraud or scam | Explained |
| Feb 25, 2020 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| Feb 3, 2020 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Dec 3, 2019 | Credit cards | Other features, terms, or problemsProblem with balance transfer | Explained |
| Sep 17, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 18, 2019 | Money transfers & apps | Other transaction problem | Explained |
| Jul 27, 2018 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| May 15, 2018 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| May 4, 2018 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Apr 12, 2018 | Money transfers & apps | Unexpected or other fees | Explained |
| Feb 7, 2018 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Dec 4, 2017 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Sep 27, 2017 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Feb 7, 2017 | Debt collection | Cont'd attempts collect debt not owedDebt was paid | Explained |
| Nov 2, 2016 | Money transfers & apps | Other transaction issues | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works