Case file
Credit reporting
Complaint 23212512 Shellpoint Mortgage Servicing
Explained- Product
- Credit reporting or other personal consumer reports · Credit reporting
- Detail
- Investigation took more than 30 days
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- No
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jun 15, 2026Complaint received
- Jun 15, 2026Sent to Shellpoint Mortgage Servicing
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about problem with a company's investigation into an existing problem
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | CA | In progress | Yes |
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | GA | In progress | Yes |
| Oct 28, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | NY | In progress | Yes |
| Oct 26, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | IN | In progress | Yes |
| Oct 25, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | WI | In progress | Yes |
| Oct 23, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | MN | In progress | Yes |
| Oct 20, 2026 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | - | Explained | Yes |
| Oct 17, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | CA | In progress | Yes |
| Oct 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | CT | In progress | Yes |
| Oct 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | MD | Explained | Yes |
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