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Case file

Prepaid & gift cards

Complaint 23487228 American Express

Explained
Product
Prepaid card · Gift card
From
Washington 98031
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jun 23, 2026Complaint received
  2. Jun 30, 2026Sent to American Express (7 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Express complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026Prepaid & gift cardsUnexpected or other feesILMoney backYes
Oct 8, 2026Prepaid & gift cardsUnexpected or other feesFLExplainedYes
Sep 25, 2026Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Sep 15, 2026Prepaid & gift cardsUnexpected or other feesGAExplainedYes
Aug 19, 2026Prepaid & gift cardsUnexpected or other feesOKMoney backYes
Aug 5, 2026Prepaid & gift cardsUnexpected or other feesNYMoney backYes
Aug 1, 2026Prepaid & gift cardsUnexpected or other feesUTExplainedYes
Jul 30, 2026Prepaid & gift cardsUnexpected or other feesDCExplainedYes
Jun 20, 2026Prepaid & gift cardsUnexpected or other feesLAExplainedYes
Jun 4, 2026Prepaid & gift cardsUnexpected or other feesVAMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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