Case file
Mortgages
Complaint 23672112 Citibank
Explained- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Delays in the application process
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jun 29, 2026Complaint received
- Jun 29, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | CA | Explained | Yes |
| Aug 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | CA | Money back | Yes |
| Aug 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | MD | Explained | Yes |
| Jul 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | IL | Explained | Yes |
| Jul 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | CA | Explained | Yes |
| Jul 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | NY | Explained | Yes |
| Jun 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | DC | Money back | Yes |
| Jun 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | PA | Explained | Yes |
| Jun 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | MD | Explained | Yes |
| May 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NY | Explained | Yes |
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