Case file
Credit cards
Complaint 23899022 Truist
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Can't close your account
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jul 6, 2026Complaint received
- Jul 6, 2026Sent to Truist
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Truist complaints about closing your account
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 14, 2026 | Credit cards | Closing your accountCan't close your account | FL | Explained | Yes |
| Oct 13, 2026 | Credit cards | Closing your accountCompany closed your account | PA | In progress | Yes |
| Oct 8, 2026 | Credit cards | Closing your accountCompany closed your account | SC | In progress | Yes |
| Sep 17, 2026 | Credit cards | Closing your accountCan't close your account | AZ | In progress | Yes |
| Jul 31, 2026 | Credit cards | Closing your accountCompany closed your account | TX | Explained | Yes |
| Jun 30, 2026 | Credit cards | Closing your accountCan't close your account | OH | Money back | Yes |
| Jun 11, 2026 | Credit cards | Closing your accountCompany closed your account | SC | Explained | Yes |
| May 28, 2026 | Credit cards | Closing your accountCan't close your account | GA | Explained | Yes |
| May 3, 2026 | Credit cards | Closing your accountCompany closed your account | GA | Explained | Yes |
| Apr 15, 2026 | Credit cards | Closing your accountCompany closed your account | NY | Explained | Yes |
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