Case file
Mortgages
Complaint 24027464 Citizens Bank
Explained- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Trying to communicate with the company to fix an issue with the application process
- Filed by
- Phone
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Jul 9, 2026Complaint received
- Aug 3, 2026Sent to Citizens Bank (25 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citizens Bank complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | CT | Explained | Yes |
| Oct 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | MA | Explained | Yes |
| Sep 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NJ | Explained | Yes |
| Sep 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | OH | Explained | Yes |
| Sep 13, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | OH | Money back | Yes |
| Sep 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | MN | Explained | Yes |
| Aug 5, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | CT | Explained | Yes |
| Jul 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | CT | Explained | Yes |
| Jul 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NY | Explained | Yes |
| Jul 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | NH | Explained | Yes |
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