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Mortgages

Complaint 24395382 Citizens Bank

Explained
Product
Mortgage · Conventional home mortgage
Detail
Delays in the application process
From
New York 12553
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 20, 2026Complaint received
  2. Jul 20, 2026Sent to Citizens Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citizens Bank complaints about applying for a mortgage or refinancing an existing mortgage

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCTExplainedYes
Oct 20, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsMAExplainedYes
Sep 22, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processNJExplainedYes
Sep 16, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsOHExplainedYes
Sep 13, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresOHMoney backYes
Sep 4, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresMNExplainedYes
Aug 5, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCTExplainedYes
Jul 29, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCTExplainedYes
Jul 11, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processNHExplainedYes
Jul 9, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processNJExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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