Case file
Payday & personal loans
Complaint 24133656 Citibank
Explained- Product
- Payday loan, title loan, personal loan, or advance loan · Installment loan
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jul 11, 2026Complaint received
- Jul 13, 2026Sent to Citibank (2 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about problem when making payments
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 3, 2026 | Credit cards | Problem when making paymentsProblem during payment process | NY | Money back | Yes |
| Nov 3, 2026 | Credit cards | Problem when making paymentsProblem during payment process | CA | Explained | Yes |
| Nov 2, 2026 | Credit cards | Problem when making paymentsProblem during payment process | UT | Money back | Yes |
| Oct 29, 2026 | Credit cards | Problem when making paymentsProblem during payment process | NY | Explained | Yes |
| Oct 29, 2026 | Credit cards | Problem when making paymentsProblem during payment process | NV | Money back | Yes |
| Oct 29, 2026 | Credit cards | Problem when making paymentsProblem during payment process | TX | Explained | Yes |
| Oct 29, 2026 | Credit cards | Problem when making paymentsProblem during payment process | IL | Explained | Yes |
| Oct 29, 2026 | Credit cards | Problem when making paymentsProblem during payment process | MN | Explained | Yes |
| Oct 29, 2026 | Credit cards | Problem when making paymentsProblem during payment process | WV | Explained | Yes |
| Oct 28, 2026 | Credit cards | Problem when making paymentsProblem during payment process | NC | Explained | Yes |
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