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Case file

Mortgages

Complaint 24151334 NBT Bancorp

Explained
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Delays with the closing process
From
Connecticut 06018
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 13, 2026Complaint received
  2. Jul 13, 2026Sent to NBT Bancorp
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More NBT Bancorp complaints about closing on a mortgage

ReceivedAboutIssueStateAnswerOn time
Jun 23, 2025MortgagesClosing on a mortgageChanges in loan terms during or after closingCTExplainedYes
May 14, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNJExplainedYes
Dec 5, 2023MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNYExplainedYes
Nov 23, 2021MortgagesClosing on a mortgagePAExplainedYes
Jul 26, 2021MortgagesClosing on a mortgageOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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