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Case file

Prepaid & gift cards

Complaint 2421887 Netspend

Explained
Company
Netspend
Product
Prepaid card · Government benefit payment card
From
Georgia 30314
Filed by
Phone · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Apr 5, 2017Complaint received
  2. Apr 6, 2017Sent to Netspend (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Netspend complaints about unauthorized transactions/trans. issues

ReceivedAboutIssueStateAnswerOn time
Apr 20, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesNVExplainedYes
Apr 19, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesFLExplainedYes
Apr 11, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesCAExplainedYes
Apr 11, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesFLExplainedYes
Mar 28, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesDCExplainedYes
Mar 19, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesAZExplainedYes
Mar 17, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesCOExplainedYes
Mar 15, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesCAExplainedYes
Mar 7, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesMIExplainedYes
Feb 22, 2017Prepaid & gift cardsUnauthorized transactions/trans. issuesILExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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