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Case file

Prepaid & gift cards

Complaint 24380059 PLS Group

Explained
Company
PLS Group
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble closing card
From
Oklahoma 74115
Filed by
Phone · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 20, 2026Complaint received
  2. Jul 20, 2026Sent to PLS Group
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More PLS Group complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Jun 7, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardINExplainedYes
Sep 11, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardKYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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