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Case file

Prepaid & gift cards

Complaint 7531977 PLS Group

Explained
Company
PLS Group
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble getting, activating, or registering a card
From
Kentucky 40220
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Sep 11, 2023Complaint received
  2. Sep 12, 2023Sent to PLS Group (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More PLS Group complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Jul 20, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardOKExplainedYes
Jun 7, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardINExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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