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Student loans

Complaint 2447483 Sallie Mae

Explained
Company
Sallie Mae
Product
Student loan · Non-federal student loan
Detail
Need information about my balance/terms
From
California 91304
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes complaint is the result of an isolated error
  1. Apr 21, 2017Complaint received
  2. Apr 21, 2017Sent to Sallie Mae
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Sallie Mae complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Apr 21, 2017Student loansDealing with my lender or servicerHaving problems with customer serviceMNExplainedYes
Apr 21, 2017Student loansDealing with my lender or servicerHaving problems with customer serviceCAExplainedYes
Apr 16, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledVAExplainedYes
Apr 15, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledWAExplainedYes
Apr 14, 2017Student loansDealing with my lender or servicerReceived bad information about my loanRIExplainedYes
Apr 10, 2017Student loansDealing with my lender or servicerHaving problems with customer serviceINExplainedYes
Apr 6, 2017Student loansDealing with my lender or servicerReceived bad information about my loanNHExplainedYes
Apr 5, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledCTMoney backYes
Mar 30, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledTNExplainedYes
Mar 30, 2017Student loansDealing with my lender or servicerNeed information about my balance/termsOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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