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Complaint log

Sallie Mae complaint log

The newest complaints about Sallie Mae, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 5, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsNJExplainedYes
Nov 2, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanOHIn progressYes
Oct 31, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledSCIn progressYes
Oct 31, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsSCIn progressYes
Oct 31, 2026Student loansDealing with your lender or servicerProblem with customer serviceWVIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerProblem with customer serviceNYFixedYes
Oct 30, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeSCIn progressYes
Oct 30, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsDEIn progressYes
Oct 29, 2026Debt collectionCommunication tacticsYou told them to stop contacting you, but they keep tryingPAIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerCo-signerPAIn progressYes
Oct 29, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAIn progressYes
Oct 29, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanINIn progressYes
Oct 29, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLIn progressYes
Oct 28, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanPAIn progressYes
Oct 28, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsMSIn progressYes
Oct 28, 2026Student loansIncorrect information on your reportAccount status incorrectCOIn progressYes
Oct 27, 2026Student loansDealing with your lender or servicerCo-signerCOIn progressYes
Oct 27, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsTXIn progressYes
Oct 27, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNMExplainedYes
Oct 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLIn progressYes
Oct 27, 2026Bank accountsManaging an accountProblem with fees or penaltiesGAExplainedYes
Oct 26, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanINIn progressYes
Oct 26, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsFLIn progressYes
Oct 26, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedVAFixedYes
Oct 25, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanVTExplainedYes
Oct 24, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNJIn progressYes
Oct 23, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledAZIn progressYes
Oct 23, 2026Credit reportingIncorrect information on your reportAccount information incorrectNJIn progressYes
Oct 23, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtNJIn progressYes
Oct 22, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanNJIn progressYes
Oct 22, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanMDIn progressYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMNIn progressYes
Oct 21, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAIn progressYes
Oct 21, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledHIExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanCOIn progressYes
Oct 21, 2026Credit reportingImproper use of your reportReporting company used your report improperlyGAIn progressYes
Oct 21, 2026Credit reportingImproper use of your reportReporting company used your report improperlyDEIn progressYes
Oct 20, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsMNIn progressYes
Oct 20, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Oct 20, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXIn progressYes
Oct 19, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsCAIn progressYes
Oct 19, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYIn progressYes
Oct 19, 2026Student loansDealing with your lender or servicerProblem with customer servicePAIn progressYes
Oct 18, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsDEIn progressYes
Oct 18, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsNJIn progressYes
Oct 18, 2026Debt collectionCommunication tacticsFrequent or repeated callsNJIn progressYes
Oct 17, 2026Student loansIncorrect information on your reportAccount status incorrectMDIn progressYes
Oct 15, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeWAIn progressYes
Oct 15, 2026Student loansDealing with your lender or servicerProblem with customer serviceNCIn progressYes
Oct 15, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanPAIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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