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Student loans

Complaint 2490344 Student Services

Explained
Product
Student loan · Federal student loan servicing
Detail
Don't agree with the fees charged
From
Tennessee 37214
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. May 22, 2017Complaint received
  2. May 23, 2017Sent to Student Services (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Student Services complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Oct 1, 2020Student loansDealing with your lender or servicerKeep getting calls about your loanOKNo timely replyNo
Jul 29, 2020Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJNo timely replyNo
Mar 22, 2020Student loansDealing with your lender or servicerReceived bad information about your loanTNNo timely replyNo
Mar 10, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledPANo timely replyNo
Jan 3, 2018Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Sep 26, 2017Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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