Loan servicer · complaint record
Student Services complaints
Consumers have filed 36 complaints about Student Services since 2016, none in the last 12 months. It answered 63.9% on time and closed 43% with relief for the customer. The most common problem is fraud or scam.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 36
- Last 12 months
- 0
- Answered on time
- 63.9%
- Closed with relief
- 43%
- Last 30 days
- 0
- Rank
- -
Since February 2016
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 1, 2020
Student Services complaints by month
The busiest month was December 2016 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Student Services answered all time
- Closed with monetary relief513.9%
- Closed with non-monetary relief513.9%
- Closed with explanation1027.8%
- Closed38.3%
- Untimely response1336.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Student Services complaints are about
Top Student Services problems
Where Student Services complaints come from
Most complaints: Georgia (4), California (4), Colorado (2), Tennessee (2), Oregon (2).
Student Services compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Student ServicesStudent loans | - | 0 | - |
Compare side by side: Student Services vs Earnest · Student Services vs College Ave Student Loan Servicing · Student Services vs Meritize Financial · Student Services vs LendKey Technologies
What people say about Student Services
All experiencesNo experiences with Student Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Student Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 1, 2020 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | No timely reply |
| Sep 2, 2020 | Debt collection | Communication tacticsFrequent or repeated calls | No timely reply |
| Jul 29, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | No timely reply |
| Mar 22, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Mar 17, 2020 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | No timely reply |
| Mar 10, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jan 22, 2020 | Debt relief & credit repair | Fraud or scam | No timely reply |
| Jan 2, 2020 | Bank accounts | Managing an accountProblem making or receiving payments | No timely reply |
| Oct 28, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Oct 15, 2019 | Student loans | Incorrect information on your reportAccount information incorrect | No timely reply |
| Sep 18, 2019 | Debt relief & credit repair | Fraud or scam | No timely reply |
| Sep 4, 2019 | Debt relief & credit repair | Fraud or scam | No timely reply |
Questions about Student Services
How many complaints does Student Services have?
Student Services has 36 complaints on record since February 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Student Services respond to complaints?
Yes. Student Services answered 63.9% of its complaints on time (within 15 days) and closed 43% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Student Services?
The most common problems are fraud or scam (14), dealing with my lender or servicer (8), dealing with your lender or servicer (7).
Is Student Services legit?
Student Services is a real company with a public complaint record: consumers have complained about it 36 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Student Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Student Services?
Complain to Student Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Student Services complaints come from?
Most come from Georgia (4), California (4), Colorado (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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