Case file
Credit cards
Complaint 25521145 KeyBank
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Problem with rewards from credit card
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Aug 19, 2026Complaint received
- Aug 19, 2026Sent to KeyBank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More KeyBank complaints about other features, terms, or problems
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 22, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | NY | In progress | Yes |
| Aug 10, 2026 | Credit cards | Other features, terms, or problemsOther problem | OH | Explained | Yes |
| May 8, 2026 | Credit cards | Other features, terms, or problemsOther problem | CT | Explained | Yes |
| Jan 31, 2026 | Credit cards | Other features, terms, or problemsOther problem | NY | Money back | Yes |
| Jan 12, 2026 | Credit cards | Other features, terms, or problemsPrivacy issues | NY | Explained | Yes |
| Oct 20, 2025 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | TN | Explained | Yes |
| Sep 23, 2025 | Credit cards | Other features, terms, or problemsProblem with customer service | NY | Explained | Yes |
| Jul 5, 2025 | Credit cards | Other features, terms, or problemsOther problem | NC | Explained | Yes |
| Dec 3, 2024 | Credit cards | Other features, terms, or problemsOther problem | NY | Fixed | Yes |
| Jul 18, 2024 | Credit cards | Other features, terms, or problemsOther problem | WA | Explained | Yes |
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