Case file
Credit cards
Complaint 25649316 USAA
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Can't close your account
- Filed by
- Web · Servicemember · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Aug 21, 2026Complaint received
- Aug 21, 2026Sent to USAA
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More USAA complaints about closing your account
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 20, 2026 | Credit cards | Closing your accountCan't close your account | MA | Explained | Yes |
| Oct 7, 2026 | Credit cards | Closing your accountCompany closed your account | GA | Explained | Yes |
| Oct 1, 2026 | Credit cards | Closing your accountCan't close your account | NM | Explained | Yes |
| Sep 21, 2026 | Credit cards | Closing your accountCompany closed your account | GA | Explained | Yes |
| Aug 17, 2026 | Credit cards | Closing your accountCompany closed your account | PR | Explained | Yes |
| Aug 10, 2026 | Credit cards | Closing your accountCompany closed your account | GA | Explained | Yes |
| Jun 24, 2026 | Credit cards | Closing your accountCompany closed your account | CA | Explained | Yes |
| Jun 7, 2026 | Credit cards | Closing your accountCompany closed your account | OK | Fixed | Yes |
| Jun 4, 2026 | Credit cards | Closing your accountCompany closed your account | OK | Fixed | Yes |
| May 2, 2026 | Credit cards | Closing your accountCompany closed your account | CA | Explained | Yes |
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