Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Mortgages

Complaint 25688105 KeyBank

Explained
Company
KeyBank
Product
Mortgage · Conventional home mortgage
Detail
Trying to communicate with the company to fix an issue while managing or servicing your loan
From
Maine 04462
Filed by
Web · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Aug 22, 2026Complaint received
  2. Aug 22, 2026Sent to KeyBank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with KeyBank?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See KeyBank's record

More KeyBank complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 20, 2026MortgagesTrouble during payment processPayment processNYIn progressYes
Oct 20, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYIn progressYes
Oct 14, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYFixedYes
Oct 14, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLMoney backYes
Oct 6, 2026MortgagesTrouble during payment processPayment processNYIn progressYes
Oct 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Sep 18, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLMoney backYes
Sep 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Aug 25, 2026MortgagesTrouble during payment processPayment processMSExplainedYes
Aug 24, 2026MortgagesTrouble during payment processPayment processCTExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience