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Case file

Mortgages

Complaint 29954286 KeyBank

Fixed
Company
KeyBank
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Trying to communicate with the company to fix an issue while managing or servicing your loan
From
New York 12923
Filed by
Web
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
  1. Oct 14, 2026Complaint received
  2. Oct 14, 2026Sent to KeyBank
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More KeyBank complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 20, 2026MortgagesTrouble during payment processPayment processNYIn progressYes
Oct 20, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYIn progressYes
Oct 14, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLMoney backYes
Oct 6, 2026MortgagesTrouble during payment processPayment processNYIn progressYes
Oct 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Sep 18, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLMoney backYes
Sep 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Aug 25, 2026MortgagesTrouble during payment processPayment processMSExplainedYes
Aug 24, 2026MortgagesTrouble during payment processPayment processCTExplainedYes
Aug 22, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMEExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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