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Case file

Mortgages

Complaint 28787260 KeyBank

Explained
Company
KeyBank
Product
Mortgage · Conventional home mortgage
Detail
Escrow, taxes, or insurance
From
New York 14081
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 1, 2026Complaint received
  2. Oct 1, 2026Sent to KeyBank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More KeyBank complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 20, 2026MortgagesTrouble during payment processPayment processNYIn progressYes
Oct 20, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYIn progressYes
Oct 14, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYFixedYes
Oct 14, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLMoney backYes
Oct 6, 2026MortgagesTrouble during payment processPayment processNYIn progressYes
Sep 18, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLMoney backYes
Sep 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Aug 25, 2026MortgagesTrouble during payment processPayment processMSExplainedYes
Aug 24, 2026MortgagesTrouble during payment processPayment processCTExplainedYes
Aug 22, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMEExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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