Case file
Credit cards
Complaint 25814351 Truist
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Problem with customer service
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Aug 25, 2026Complaint received
- Aug 25, 2026Sent to Truist
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Truist complaints about other features, terms, or problems
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 10, 2026 | Credit cards | Other features, terms, or problemsAdd-on products and services | TX | Explained | Yes |
| Oct 1, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | KY | In progress | Yes |
| Sep 11, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | TN | Explained | Yes |
| Sep 7, 2026 | Credit cards | Other features, terms, or problemsOther problem | FL | Explained | Yes |
| Aug 22, 2026 | Credit cards | Other features, terms, or problemsOther problem | FL | Money back | Yes |
| Aug 17, 2026 | Credit cards | Other features, terms, or problemsOther problem | MS | Explained | Yes |
| Aug 13, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | NC | Explained | Yes |
| Aug 7, 2026 | Credit cards | Other features, terms, or problemsOther problem | FL | Explained | Yes |
| Jul 30, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | TN | Money back | Yes |
| Jul 27, 2026 | Credit cards | Other features, terms, or problemsPrivacy issues | SC | Explained | Yes |
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