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Student loans

Complaint 2657977 American Student Assistance

Explained
Product
Student loan · Federal student loan servicing
Detail
Can't temporarily delay making payments
From
Washington 98030
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Sep 4, 2017Complaint received
  2. Sep 5, 2017Sent to American Student Assistance (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Student Assistance complaints about struggling to repay your loan

ReceivedAboutIssueStateAnswerOn time
Jan 3, 2026Student loansStruggling to repay your loanProblem with your payment planWIExplainedYes
Oct 19, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsNVExplainedYes
Aug 14, 2019Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Oct 7, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
Sep 5, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Feb 23, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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