Complaint log
American Student Assistance complaint log
The newest complaints about American Student Assistance, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 22, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Apr 20, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Feb 2, 2026 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Jan 21, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 3, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
| Jan 1, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 25, 2025 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| May 19, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| May 7, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Dec 22, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 20, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 1, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 23, 2024 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 11, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Mar 19, 2024 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 1, 2023 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Oct 19, 2023 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| May 30, 2023 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| May 21, 2023 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| May 9, 2023 | Student loans | Getting a loanFraudulent loan | Explained |
| May 7, 2023 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | Explained |
| Feb 20, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| May 24, 2022 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| May 2, 2022 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Dec 6, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 1, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 9, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 20, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Sep 11, 2021 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 2, 2021 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 23, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 18, 2021 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jul 16, 2021 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jun 29, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jun 14, 2021 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| May 21, 2021 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 22, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 12, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 17, 2020 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Dec 3, 2020 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 29, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Oct 21, 2020 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 10, 2020 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 11, 2020 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 3, 2020 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jun 4, 2020 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| May 14, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 14, 2020 | Student loans | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Mar 12, 2020 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Mar 4, 2020 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works