Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Student loans

Complaint 3039568 American Student Assistance

Explained
Product
Student loan · Federal student loan servicing
Detail
Can't get other flexible options for repaying your loan
From
Texas 77057
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 7, 2018Complaint received
  2. Oct 7, 2018Sent to American Student Assistance
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with American Student Assistance?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See American Student Assistance's record

More American Student Assistance complaints about struggling to repay your loan

ReceivedAboutIssueStateAnswerOn time
Jan 3, 2026Student loansStruggling to repay your loanProblem with your payment planWIExplainedYes
Oct 19, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsNVExplainedYes
Aug 14, 2019Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Sep 5, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Feb 23, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Sep 4, 2017Student loansStruggling to repay your loanCan't temporarily delay making paymentsWAExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience