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Student loans

Complaint 3011236 American Student Assistance

Explained
Product
Student loan · Federal student loan servicing
Detail
Can't get other flexible options for repaying your loan
From
Florida 33558
Filed by
Postal mail
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 5, 2018Complaint received
  2. Sep 7, 2018Sent to American Student Assistance (2 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More American Student Assistance complaints about struggling to repay your loan

ReceivedAboutIssueStateAnswerOn time
Jan 3, 2026Student loansStruggling to repay your loanProblem with your payment planWIExplainedYes
Oct 19, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsNVExplainedYes
Aug 14, 2019Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Oct 7, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
Feb 23, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Sep 4, 2017Student loansStruggling to repay your loanCan't temporarily delay making paymentsWAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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