Loan servicer · complaint record
American Student Assistance complaints
Consumers have filed 142 complaints about American Student Assistance since 2013, 6 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer. It is the 26th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 142
- Last 12 months
- 6
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #26 of 47
Since October 2013
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Apr 22, 2026
Most complained-about student loan servicers
American Student Assistance complaints by month
The busiest month was March 2018 (6 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How American Student Assistance answered all time
- Closed with monetary relief10.7%
- Closed with non-monetary relief85.6%
- Closed with explanation12688.7%
- Closed74.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What American Student Assistance complaints are about
Top American Student Assistance problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 12
- Problem with customer service 3
- Don't agree with the fees charged 2
- Keep getting calls about your loan 1
- Need information about your loan balance or loan terms 1
- Trouble with how payments are being handled 1
Where American Student Assistance complaints come from
Most complaints: Texas (15), Massachusetts (13), Georgia (13), California (12), Florida (11).
American Student Assistance compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | American Student AssistanceStudent loans | - | 6 | - |
Compare side by side: American Student Assistance vs Earnest · American Student Assistance vs College Ave Student Loan Servicing · American Student Assistance vs Meritize Financial · American Student Assistance vs LendKey Technologies
What people say about American Student Assistance
All experiencesNo experiences with American Student Assistance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest American Student Assistance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 22, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Apr 20, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Feb 2, 2026 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Jan 21, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 3, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
| Jan 1, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 25, 2025 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| May 19, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| May 7, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Dec 22, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 20, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 1, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about American Student Assistance
How many complaints does American Student Assistance have?
American Student Assistance has 142 complaints on record since October 2013, including 6 in the last 12 months and 0 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does American Student Assistance respond to complaints?
Yes. American Student Assistance answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with American Student Assistance?
The most common problems are dealing with your lender or servicer (20), incorrect information on your report (20), struggling to repay your loan (7).
Is American Student Assistance legit?
American Student Assistance is a real company with a public complaint record: consumers have complained about it 142 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is American Student Assistance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against American Student Assistance?
Complain to American Student Assistance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most American Student Assistance complaints come from?
Most come from Texas (15), Massachusetts (13), Georgia (13). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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