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Money transfers & apps

Complaint 26597671 Citibank

Explained
Company
Citibank
Product
Money transfer, virtual currency, or money service · Domestic (US) money transfer
From
California 94610
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 5, 2026Complaint received
  2. Sep 5, 2026Sent to Citibank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about money was not available when promised

ReceivedAboutIssueStateAnswerOn time
Oct 18, 2026Money transfers & appsMoney was not available when promisedMDIn progressYes
Oct 15, 2026Money transfers & appsMoney was not available when promisedTXExplainedYes
Oct 15, 2026Money transfers & appsMoney was not available when promisedNJExplainedYes
Sep 18, 2026CryptoMoney was not available when promisedNCExplainedYes
Sep 11, 2026Money transfers & appsMoney was not available when promisedNYMoney backYes
Aug 23, 2026Money transfers & appsMoney was not available when promisedNYExplainedYes
Aug 19, 2026Money transfers & appsMoney was not available when promisedCAMoney backYes
Aug 14, 2026Money transfers & appsMoney was not available when promisedMDFixedYes
Aug 10, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
Jul 9, 2026Money transfers & appsMoney was not available when promisedNYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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