Case file
Crypto
Complaint 27649785 Citibank
Explained- Product
- Money transfer, virtual currency, or money service · Virtual currency
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Sep 18, 2026Complaint received
- Sep 18, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about money was not available when promised
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 18, 2026 | Money transfers & apps | Money was not available when promised | MD | In progress | Yes |
| Oct 15, 2026 | Money transfers & apps | Money was not available when promised | TX | Explained | Yes |
| Oct 15, 2026 | Money transfers & apps | Money was not available when promised | NJ | Explained | Yes |
| Sep 11, 2026 | Money transfers & apps | Money was not available when promised | NY | Money back | Yes |
| Sep 5, 2026 | Money transfers & apps | Money was not available when promised | CA | Explained | Yes |
| Aug 23, 2026 | Money transfers & apps | Money was not available when promised | NY | Explained | Yes |
| Aug 19, 2026 | Money transfers & apps | Money was not available when promised | CA | Money back | Yes |
| Aug 14, 2026 | Money transfers & apps | Money was not available when promised | MD | Fixed | Yes |
| Aug 10, 2026 | Money transfers & apps | Money was not available when promised | CA | Explained | Yes |
| Jul 9, 2026 | Money transfers & apps | Money was not available when promised | NY | Explained | Yes |
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