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Case file

Auto loans & leases

Complaint 26666887 CarMax

Explained
Company
CarMax
Product
Vehicle loan or lease · Loan
Detail
Unable to receive car title or other problem after the loan is paid off
From
New Jersey 08361
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Sep 7, 2026Complaint received
  2. Sep 7, 2026Sent to CarMax
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More CarMax complaints about problems at the end of the loan or lease

ReceivedAboutIssueStateAnswerOn time
Oct 20, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem related to refinancingMDExplainedYes
Sep 23, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem while selling or giving up the vehicleOHExplainedYes
Sep 11, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanMSExplainedYes
Aug 28, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanGAExplainedYes
Aug 23, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem related to refinancingNJExplainedYes
Aug 11, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanMAExplainedYes
Jul 22, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offKYExplainedYes
Jul 14, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offCAExplainedYes
Jul 9, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offFLExplainedYes
Jun 30, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offCAFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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