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Case file

Auto loans & leases

Complaint 28004515 CarMax

Explained
Company
CarMax
Product
Vehicle loan or lease · Loan
Detail
Problem while selling or giving up the vehicle
From
Ohio 45238
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Sep 23, 2026Complaint received
  2. Sep 23, 2026Sent to CarMax
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More CarMax complaints about problems at the end of the loan or lease

ReceivedAboutIssueStateAnswerOn time
Oct 20, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem related to refinancingMDExplainedYes
Sep 11, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanMSExplainedYes
Sep 7, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offNJExplainedYes
Aug 28, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanGAExplainedYes
Aug 23, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem related to refinancingNJExplainedYes
Aug 11, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanMAExplainedYes
Jul 22, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offKYExplainedYes
Jul 14, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offCAExplainedYes
Jul 9, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offFLExplainedYes
Jun 30, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offCAFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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