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Case file

Prepaid & gift cards

Complaint 26967762 U.S. Bank

Fixed
Company
U.S. Bank
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble getting, activating, or registering a card
From
Missouri 63017
Filed by
Phone
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 10, 2026Complaint received
  2. Sep 10, 2026Sent to U.S. Bank
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More U.S. Bank complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 16, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCOFixedYes
Oct 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCOExplainedYes
Oct 13, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardWAExplainedYes
Oct 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardPAExplainedYes
Sep 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardFLExplainedYes
Sep 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCOExplainedYes
Sep 1, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardNVExplainedYes
Aug 28, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardOHExplainedYes
Aug 27, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardWVExplainedYes
Aug 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardMNExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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